Check-In/Out
Check-in & Check-out Times
Check-in: From 15:00 onwards
Check-out: By 11:00
Direct Website Bookings: You will receive your self check-in access codes directly via WhatsApp on the day of your arrival.
OTA Bookings (Booking.com, Expedia, etc.): You will receive an online check-in link via WhatsApp the day before your stay. Once completed, your self check-in access codes will be sent via WhatsApp on the day of arrival.
In-Person Check-in: Available between 15:00 and 22:00 upon request.
Is a security deposit required?
Yes. A valid credit or debit card (in the guest's name) is required for an incidental damage pre-authorisation to complete check-in.
Please note: Prepaid cards and cash are not accepted for the security deposit.
Can I check-in before 3pm?
Early check-in from 12:00 (noon) is subject to availability and can be arranged for a fee of £15 per room.
This must be pre-booked in advance, please get in touch to request availability.
On selected local event days, special early check-in arrangements may apply. We will contact guests directly prior to their stay date.
What is the latest check-in time?
In-Person Check-in: Closes at 22:00.
Self Check-in (Online): Guests who have completed online check-in prior to arrival can check in at any time. If you are arriving late, we politely ask that you keep noise levels to a minimum out of respect for other guests.
Please note: Bookings that have not completed either online or in-person check-in by 22:00 will be marked as a "No Show" and are non-refundable.
Can I drop off my luggage before check-in/after check-out?
Yes, luggage storage is available from 12noon before check-in and up until 17:00 after check-out.
Pre-book required, please do not arrive for luggage drop-off without prior confirmation.
Can I check-out after 11am?
Subject to availability, late check-out until 13:00 can be arranged for a fee of £15 per room.
Please get in touch in advace to check for availability if required.
I do not have WhatsApp, can I still opt for online check-in?
Unfortunately, no. We use WhatsApp as our primary communication channel for all domestic/international guests to securely send self check-in details and instructions.
If you do not currently use WhatsApp, please install the app prior to your stay or get in touch with us in advance so we can arrange an in-person check-in during our standard hours (15:00–22:00).
Parking
Is Parking free of charge?
Yes, parking is free of charge for our guests, with the exception of those on a monthly tariff.
Guests staying on a monthly tariff can purchase a parking permit separately.
Can I reserve a parking bay?
No, parking cannot be reserved.
Limited on-site parking and EV charging spaces are available for guests' registered vehicles on a first-come, first-served basis.
What if all bays are occupied at my arrival?
If our on-site spaces are full, on-street parking and public council car parks are available nearby, please refer to details HERE.
Can I park more than 1 car on-site?
No, parking is limited to one car per room. Your vehicle registration must be validated during check-in.
Any height/length restrictions?
Yes, on-site parking is suitable for standard passenger vehicles only (maximum height limit: 2.0 metres).
Is EV charger available?
Yes, we have 1 x 7 kW EV charger available, which can be accessed from 2 adjacent parking bays.
Please note: These bays are available to all vehicle types and are not reserved exclusively for EVs.
Please refer to tariff HERE and activation instructions at the reception.
Can I park my car with you before check-in/after check-out?
Free parking is valid from your check-in time (15:00) until your check-out time (11:00), unless otherwise specified.
Surcharges apply for early arrival or extended parking outside these hours. Please refer to our parking tariff HERE.
Are you inside any London charging zones?
Yes, we are located within the London ULEZ (Ultra Low Emission Zone), details can be found HERE.
We are NOT in the Congestion Charge zone.
Amenities & Policies
Is breakfast served on site?
All our rooms are sold on a room-only basis and breakfast is not served on-site.
There is a vending machine on-site selling confectionery, drinks, cup noodles, etc.
A shared kitchen is also available for guest use.
Plenty of restaurants and cafes are located within short walking distance.
Can I cook my own food on site?
Yes, a shared communal kitchen is available for guest use.
Use of any cooking appliances inside guest rooms is strictly prohibited and violates our insurance policy and terms of stay.
Is Wi-Fi available and is it free?
Free Wi-Fi is available throughout the property. Access details are provided upon check-in.
Is smoking permitted on-site?
Smoking is only permitted in the designated smoking area in our garden.
We are a 100% non-smoking property (including e-cigarettes and vapes). Smoking inside guest rooms or communal indoor areas triggers a penalty fine.
Are pets allowed?
Pets are not permitted on the property, with the exception of registered assistance dogs (pre-notification required).
Is quiet time or a curfew enforced?
There is no curfew; guests are free to enter and leave at any time.
Out of respect for all guests, quiet hours are strictly observed between 22:00 and 08:00. Parties and disruptions during these hours are strictly prohibited.
Can I have extra visitors?
Guests are not allowed to have visitors that exceed the room capacity at any time.
This is strictly enforced to maintain the stay quality and comfort of all guests.
